Our hearts are with everyone during these stressful and unpredictable times. We do what we possible can to make cancellations and re-bookings as smooth and headache free as possible.
We decide on a case to case basis but below is our general COVID-19 cancellation policy that applies to bookings made before March 13th with scheduled arrival date until May 31:
Option 1 (Default): 100% credit of payments made for a future stay for the same property within the next year.
Option 2: If a traveler is unwilling or unable to accept a full credit, we provide a 50% refund plus a great discount for when it’s safe to travel again.
For scheduled arrival dates after May 31 or new bookings: we will have to see how the situation evolves. As of now, our usual cancellation policy is in place: the 25% down-payment is non-refundable unless we are able to re-rent the property. In the event that for your booked time frame the beach in Mission Beach is completely closed or if there is an official travel ban in place for San Diego or for your hometown listed in the rental agreement, we will credit any money paid for a future stay.